Official Documents

Privacy Policy dian4d — Protecting Malaysian Players' Data

Dian4d is fully committed to protecting the privacy and personal data security of every player. This Privacy Policy transparently explains how we collect, use, store, and safeguard your information.

Last updated: 1 January 2026
Bahasa Melayu (ms-MY)
Malaysia

Why Is Your Data Safe with dian4d?

Six core privacy protection principles we uphold for every Malaysian player

256-bit SSL Encryption

All data transmitted between your device and dian4d's servers is protected by military-grade 256-bit SSL encryption. Your personal information and financial transactions cannot be intercepted by any third party.

Secure Data Storage

Your personal data is stored on servers protected by multi-layered firewalls and real-time intrusion detection systems (IDS). Only authorised personnel have access to sensitive information.

No Sale of Data to Third Parties

Dian4d has never and will never sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent. Your data belongs solely to you.

Data Access & Correction Rights

You have the right to access, amend, or request the deletion of your personal data at any time. Submit your request by email to support@dian4d.ws and we will process it within 14 business days.

Financial Transaction Security

All deposit and withdrawal transactions via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, and FPX are processed through certified payment gateways and protected with two-factor authentication (2FA) for added security.

Malaysia PDPA Compliance

Dian4d fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that all data collection and processing activities meet the legal requirements set by the Malaysian Government.

dian4d Privacy Commitment

This Privacy Policy describes dian4d's data protection practices and applies to all information collected through the dian4d.ws website and related platforms. By using dian4d's services, you agree to the terms of this Privacy Policy. Please read it carefully before registering an account.

1Introduction & Scope of Privacy Policy

Dian4d ("we", "Platform", "dian4d") takes the privacy of every player seriously. This Privacy Policy is formulated in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and clearly explains how we handle the personal information you provide to us.

This Privacy Policy applies to all users who register or use the dian4d platform, including players who engage in Sports Betting such as Malaysia Super League football, Malaysia Open badminton, e-sports, roulette, slots, and live casino through our website.

By registering a dian4d account, accessing the platform, or providing us with any personal information, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with the terms set out here, please discontinue your use of the dian4d platform.

If you have any questions about how we handle your personal data, do not hesitate to contact our Data Protection Officer at support@dian4d.ws.

2Types of Personal Data We Collect

Dian4d collects the following categories of personal information to provide services that are secure, responsible, and legally compliant:

Data Category Examples of Information Primary Purpose
Identity Data Full name, date of birth, MyKad/Passport number Identity verification (KYC) & age
Contact Data Email address, mobile phone number Account communications & support
Financial Data Bank account numbers, eWallet details (TNG, GrabPay, Boost) Processing deposits & withdrawals
Technical Data IP address, device type, web browser, operating system Security & fraud detection
Usage Data Betting history, games played, usage habits Personalisation & responsible gaming
Location Data State, urban area (based on IP) Local legal compliance

We only collect data that is strictly necessary for the stated purposes. dian4d does not collect sensitive information such as biometric data, medical records, or religious beliefs unless required by law.

3How We Collect Personal Data

Dian4d collects your personal information through a variety of transparent and lawful methods:

  • Account Registration: Information you provide directly when opening a new dian4d account
  • Identity Verification (KYC): Documents you upload for verification purposes, such as a copy of your MyKad or Passport
  • Financial Transactions: Information shared during deposits via DuitNow, FPX Maybank2u, CIMB Clicks, Touch 'n Go eWallet, GrabPay, Boost, or ShopeePay
  • Platform Usage: Data automatically generated as you browse and use the dian4d platform, including activity logs and betting history
  • Cookies & Similar Technologies: Information collected via cookies, tracking pixels, and local storage technologies on your device
  • Communications: Information you provide when contacting the dian4d customer support team via live chat or email
  • Authorised Third Parties: Information received from certified identity verification service providers and payment processors

Reminder: Ensure that all information you provide to dian4d is accurate and up to date. Providing false information is a violation of our Terms & Conditions and may result in account closure.

4Purpose of Personal Data Processing

Dian4d processes your personal data on valid legal grounds under Malaysia's PDPA. The following are the primary purposes for which we process your data:

  • Account Management: Creating, maintaining, and managing your dian4d account, including login, security, and account preferences
  • Transaction Processing: Processes MYR deposits via local payment methods and withdrawals to your bank account or digital wallet
  • Identity Verification: Comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements under Malaysian law
  • Fraud Prevention: Detecting and preventing fraudulent activity, hacking, bonus abuse, and other illicit activities on the dian4d platform
  • Customer Support: Provide technical support and resolve complaints or disputes raised by players
  • Responsible Gaming: Monitor betting behaviour to identify players who may need assistance and offer self-exclusion tools
  • Marketing Communications: Sending promotional information, new bonuses, and exclusive dian4d offers — you may unsubscribe at any time
  • Platform Improvements: Analyse usage data to improve the performance, user experience, and functionality of the dian4d platform
  • Legal Compliance: Fulfil legal obligations and comply with directives from the relevant authorities in Malaysia

5Data Sharing with Third Parties

Dian4d does not sell or rent your personal data to any third party for commercial purposes. However, we may share your information with the following parties under limited and controlled circumstances:

  • Payment Processors: Payment service providers such as DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and local banks that process your financial transactions
  • KYC Service Provider: Third-party identity verification companies that assist us in verifying the identity and age of players in accordance with legal requirements
  • Game Software Providers: Game software developers and live casino platform providers that support dian4d's technical operations
  • Legal Authorities: Law enforcement agencies, courts, or Malaysian government authorities when required by law or court order
  • Audited Business Partners: Companies within the same group as dian4d, subject to strict data protection agreements

All third parties that receive dian4d players' personal data are required to maintain the confidentiality of that information and use it only for the purposes specified in their service agreements with dian4d. We conduct regular audits of all third-party partners to ensure compliance with our privacy standards.

In some cases, your data may be transferred to servers outside Malaysia. In such situations, dian4d ensures that a level of data protection equivalent to Malaysia's PDPA is upheld at the destination.

6Cookies & Tracking Technologies

The dian4d platform uses cookies and similar tracking technologies to enhance user experience, maintain account security, and analyse usage patterns. The types of cookies we use are as follows:

  • Essential Cookies: Required for core platform functions such as login, account sessions, and security. These cookies cannot be disabled
  • Performance Cookies: Collects data on how users interact with the platform to help us improve functionality and performance
  • Functional Cookies: Saves your preferences such as language, display settings, and browsing history for a more personalised experience
  • Analytics Cookies: Helps us understand aggregated, anonymised usage patterns for continuous improvement purposes

You may manage or disable non-essential cookies through your web browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality or your overall experience on the dian4d platform.

7Data Security Measures

Dian4d makes serious investments in cybersecurity infrastructure to protect the personal and financial data of every Malaysian player. Our security measures include:

  • 256-bit SSL Encryption: All data communications between your device and dian4d's servers are encrypted using the latest TLS 1.3 protocol
  • Two-Factor Authentication (2FA): An additional security layer for account logins and high-value withdrawal transactions
  • 24/7 Security Monitoring: Our cybersecurity team monitors the dian4d platform around the clock to detect any suspicious activity
  • Multi-Layer Firewall: dian4d's server infrastructure is protected by industry-grade firewall systems and intrusion detection (IDS/IPS)
  • Regular Security Audits: Penetration testing and independent security audits are conducted regularly by third-party security firms
  • Internal Access Controls: Only authorised dian4d staff with a legitimate operational need are permitted to access player personal data

While we take all reasonable precautions, no digital security system is entirely foolproof. If you suspect any suspicious activity on your dian4d account, please contact us immediately at support@dian4d.ws.

8Your Rights Under Malaysia's PDPA

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by dian4d:

  • Right of Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request the correction of inaccurate or outdated data
  • Right to Erasure: Request the deletion of your personal data under certain circumstances (subject to our legal obligations)
  • Right to Withdraw Consent: Withdraw consent for data processing at any time, including unsubscribing from marketing communications
  • Right to Object: Object to the processing of your data for specific purposes such as direct marketing
  • Data Portability Rights: Request your data in a machine-readable format for transfer to another service provider

To exercise any of the above rights, please submit a written request to us at support@dian4d.ws including your full name, dian4d account number, and request details. We will process your request within 14 business days from the date of receipt.

Some data deletion requests may not be fully processed if the data is required to fulfil legal obligations, resolve disputes, or enforce existing agreements.

9Data Retention & Deletion Period

Dian4d retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required under Malaysian law. The following are our data retention guidelines:

  • Active Account Data: Retained for the duration that your dian4d account remains active on the platform
  • Financial Transaction Data: Retained for a minimum of 7 years after the transaction, in accordance with Malaysia's accounting and AML legal requirements
  • KYC & Identity Verification Data: Retained for 5 years after account closure or the date of the last transaction, whichever is later
  • Security & Access Logs: Retained for 2 years for security incident investigation purposes
  • Support Communication Data: Retained for 3 years after the support ticket has been resolved
  • Inactive Accounts: Data for accounts inactive for more than 3 years will be reviewed for secure deletion or archiving

When data is no longer required, it will be securely deleted using methods that ensure it cannot be recovered. Archived data will not be used for any active operations and is stored in an isolated, protected environment.

10Privacy Policy Amendments

Dian4d reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or the latest technology. The "Updated" date at the top of this page will be revised whenever an amendment is made.

For material and significant changes that affect your privacy rights, dian4d will endeavour to notify you via your registered email or a prominent notice on the platform at least 14 days before the changes take effect.

Your continued use of the dian4d platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes made, you have the right to close your account and discontinue use of dian4d's services.

11Contact Our Data Protection Officer

If you have any questions, concerns, or complaints regarding dian4d's Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO) through the following channels:

  • Email: support@dian4d.ws
  • Live Chat: Available directly on the dian4d platform — response in under 5 minutes
  • Operating Hours: 24 hours a day, 7 days a week, including all Malaysian public holidays

For formal privacy complaints, please include your full name, dian4d account number, a detailed description of your concern, and any relevant supporting documentation. We are committed to investigating and responding to all privacy complaints within 21 working days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia, appointed under PDPA 2010.

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Your Data Is Safe. Join dian4d Today.

With 256-bit SSL protection, Malaysia PDPA compliance, and a transparent privacy policy, you can enjoy Sports Betting, badminton, Live Casino, and slots on dian4d with complete peace of mind. Register for free today — deposit from as little as RM30 via DuitNow or your preferred eWallet.

* This platform is intended for users aged 18 and above only. Responsible Gaming  |  Terms & Conditions

Bahasa Melayu